FAQ

Frequently asked questions

As a foreign customer, how do I pay without the German VAT?


Please enter your VAT ID when completing your purchase. As a customer from the European Union, you buy from us gross = net. The VAT is passed on to the customer in his country. Ignore the VAT calculation, we will shortly send you an invoice without the German VAT.




Why do some products have sample images?


Some products pass through our warehouse permanently. We therefore refrain from using self-made pictures, as we cannot guarantee that exactly the same products will be delivered. If you want exact pictures, please contact us. We are happy to help!




Why do some products have a yellow glow?


We use a yellow product background to cut out our images. Therefore it can be that there is a yellow glow on reflective surfaces.




A bank transfer is too risky for me. How can I pay ?


We work with various fiduciary services. E.g. Paylax, Klarna or Paypal. Just talk to us!




why are my shipping costs to high / cheap?


It can happen that the online shop calculates the shipping costs incorrectly. Therefore we send you an individual shipping offer after your order! Do not worry!